NEED TO RETURN?

Shipping Policy

Australian Postage: All prices listed for each product on the website are exclusive of any shipping charges and /or insurance. We deliver your garments to you via Australia Post for $9.95 within Australia. All orders over $129.95 receive FREE SHIPPING, 

International Postage - if you are a customer living outside Australia, we can still deliver your products to you. You will pay the flat overseas freight charge to us and then it will be your responsibility to pay any input duty or sales tax within your own country. We will not charge you Australian goods and services tax. We will notify you the freight charge via your email.

Easy buy, try and return

We want you to love your shopping experience with us, as if we were there in your home handing you different options to try on. We know that life gets really hectic so being able to buy your clothes online makes things easy, but we also know that each designer has their own ideas about a style and size, so we like to give you the freedom of buying and trying on anything you like in different sizes and colours to mix and match with your wardrobe; returning what doesn’t fit or suit you for a full refund (exchange only or store credit on SALE items) That way, you get the convenience of modelling in your own home, and getting a second opinion from those in your life who count. You are required to send a pre-paid post bag with your exchange in order to receive the  new one. 

Returning products to Kita Ku?

It’s simple; we just ask that you care for our clothes as well we do, and return them in the same flawless saleable condition as we sent them to you (unmarked, unwashed, unworn, tags and labels attached, folded and packaged in its own bag). Simply place a Copy of Purchase/Payment email into a bag with the garments you are returning within 30 days of purchase, for a full purchase refund(or exchange on SALE items). Unfortunately, we cannot refund the cost of any garments that do not have a proof of purchase docket included with them. We recommend your returns are mailed to us via registered or tracking postage to ensure their safe journey back to us as we don’t take responsibility for items lost in transit. Please note that we don’t refund any postage or delivery charges on returned garments. If you are wanting a size exchange, please remember to include a self-addressed return post-satchel with your garments.

Please Note:  No Refunds are accepted on SALE  items  as these are the end of a style or colour. However we are happy to exchange the item for you. Just drop us an email at admin@kitaku.com.au with any queries regarding the exchange process.

SOME FITTING AND HANDLING TIPS FOR YOU TO TRY

Crinkle fabric has a natural elasticity in it, and when it is washed it seems to have shrunk dramatically. Don’t be alarmed by this as the steam iron will allow it to pop straight back out. Most our fabrics have been washed in some format due to the hand dyeing methods used in many of our prints, however if you have a problem please follow the above steps. We want you to be happy.